A brand new Microsoft bug is stopping sure Outlook customers from accessing encrypted emails

A brand new over-the-air (OTA) software program patch from Microsoft, construct 19426.20218 of the Outlook (Basic) Home windows consumer, has inadvertently launched a novel bug into the long-lasting electronic mail program: upon updating, customers are reporting the lack to open ‘encrypt solely’ emails via common means (via TechRadar)

Upon updating to this bugged construct of Outlook (Basic), trying to open an ‘encrypt solely’ electronic mail could lead to an error message showing on-screen. Somewhat than enterprise as typical, textual content will seem throughout the app’s Studying Ache part that reads: “This message with restricted permission can’t be considered within the studying pane till you confirm your credentials. Open the merchandise to learn its contents and confirm your credentials.” Opening the email then ends in a null “message_v2.rpmsg” attachment file showing, which may’t be learn in-line.

Over on the official Microsoft support website, the corporate acknowledges basic Outlook’s newly-broken conduct, with the standing part of the web page writing: “The Outlook Workforce is investigating this concern for a repair. We are going to replace this matter after we know extra.”

Three workaround strategies can be found

You may must depend on these stopgap options till Microsoft points one other Outlook patch

In case you’re an energetic Outlook (Basic) person on Windows 10 or 11, and if the damaged OTA code has already crushed you to the replace punch, there are three important interim options out there at your disposal. Firstly, Microsoft itself has revealed the next steps as a brief repair:

1. Navigate to the Choices tab inside the primary ribbon menu on the prime of the display, after which choose the Encrypt possibility.
2. Subsequent, faucet or click on on Do Not Ahead.

If this does not do the trick, Microsoft additionally supplies a secondary workaround, which includes reverting to an older model of basic Outlook from earlier than the difficulty arose in construct 19426.20218. To roll again your software program, comply with these steps:

1. Save all of your work after which shut all working 365 Copilot / Workplace 365 purposes.
2. From right here, open an elevated Command Immediate (the Command Immediate in its elevated type is accessible by way of Home windows Search > Command Immediate (Admin) or by right-clicking on the Home windows brand button and choosing Terminal (admin).
3. Subsequent, run the next command throughout the Command Immediate interface:

"%programfilespercentCommon FilesMicrosoft SharedClickToRunofficec2rclient.exe" /replace person updatetoversion=16.0.19426.20186 Lastly, as a remaining resort, you’ll be able to contemplate switching to a different Home windows 11 electronic mail consumer for viewing incoming ‘encrypt solely’ emails — at the least till an official patch is pushed out to Outlook (Basic). Choices embody the primary Outlook.com web site, the brand new web-based Outlook app for Home windows, in addition to third-party choices like Wino Mail, Mozilla Thunderbird, and Spark Mail.